Shipping & Delivery

All Ornamental Jewelry is produced in Cali, Colombia, all online orders ship from Pereira, Colombia. We strive to make the shipping process as seamless and quick as possible.

Please note that, until further notice, orders are currently shipped from Cali, Colombia. Your order will ship 3-5 business days after it is placed. Please feel free to email us with any questions at contacto@ornamentaljoyeria.co

Shipping Cost

All shipping costs are calculated automatically at checkout. Please refer to those rates for the most accurate shipping cost. Here are some guidelines:
To U.S. and its territories:

DHL Express: $23.00USD+ (dependent on country)

To Canada:
DHL Express: $23.00USD+ (dependent on country)

To South America:
DHL Express: $26.00USD+ (dependent on country)

To Central America:
DHL Express: $26.00USD+ (dependent on country)

To Europe & UK:
DHL Express: $28.00USD+ (dependent on country)

To Asia:
DHL Express: $38.00USD+ (dependent on country)

To the rest of the world:
DHL Express: $42.00USD+ (dependent on country)

Processing Time
Please note that all orders typically ship one business day after they are placed. All orders placed on Friday, Saturday, Sunday or holidays are shipped on Monday or the next business day.

All international orders ship via DHL Express. This service typically takes 3-10 business days. Once it reaches the destination country it is processed locally through customs. The time frame of this process fluctuates and depends on each country and its rules and regulations.
Once the order leaves our facility, the delivery window is out of our control and should be closely monitored by the customer.

Shipment Tracking
Once the order is packed and ready to ship, our system will automatically send you an email with carrier and tracking number details. Please utilize this information to track the order yourself.

Duties Taxes
Please note all international packages may be subject to duties and taxes. Customers are responsible for both and local customs website should be referenced for additional information.

Returns Exchanges

WE’RE HERE TO MAKE IT RIGHT.
We doubt you won’t love it, but if something’s wrong with your order, let us make it right. Please review your order for accuracy immediately after you receive it.

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