LEGAL NOTICES

Welcome to our website. These are the ‘Terms and Conditions’ that will govern while you visit our website www.ornamentaljewelry.com

Read this page carefully:

When browsing or buying on this Website, acceptance of these “Terms and Conditions” is understood that a diligent, correct and lawful use of the Website will be given. The company can modify these ‘Terms and Conditions’ at any time and without prior notice. You should visit this page periodically to review them.

TERMS AND CONDITIONS

By accepting these ‘Terms and Conditions’ you are ensuring that you have the minimum age allowed in your country or state to browse and buy on this page or that you have authorization from your supervisors to do so.

Modifications to the service and its prices

ORNAMENTAL ARTISAN JEWELRY is the owner of the rights over the website www.ornamentaljewelry.com and the only owner and authorized to make modifications to it.

Modifications can be made at any time and without prior notice.

The modifications include: the cancellation, interruption of the site or any of its contents, its configuration, change in its design and any change related to the services provided on the Web page, including changes in the prices of the products, promotions or shipping policies.

Product prices

Prices can be modified at any time and without prior notice.

Intellectual property

This website contains material that is the property of ORNAMENTAL ARTISAN JEWELRY. The disclosure, reproduction, distribution or communication, in whole or in part, of any content on this page, without the prior written authorization of ORNAMENTAL ARTISAN JEWELRY, is prohibited. If the disclosure, reproduction, distribution or communication is permitted for personal use ONLY.

Treatment and Privacy of Information

In the Privacy Policy and Protection of Personal Data of ORNAMENTAL ARTISAN JEWELRY you can see the data processing and privacy of the information.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Payment process

ORNAMENTAL ARTISAN JEWELRY will not have access to your financial information and is not responsible for it. The payment process is carried out using the PayPal payment platforms. ORNAMENTAL ARTISAN JEWELR will be governed by the security protocols of the platforms used, which you can consult here:

https://www.paypal.com/en/webapps/mpp/ua/buyer-protection

Contents and Services
All the contents of the website have an advertising purpose of ORNAMENTAL ARTISAN JEWELRY. It should be taken into account that the photographs and illustrations of the products may be inaccurate, and that there may be variation in colors and shapes.

Shipping & Delivery

All Ornamental Jewelry is produced in Cali, Colombia, all online orders ship from Pereira, Colombia. We strive to make the shipping process as seamless and quick as possible.

Please note that, until further notice, orders are currently shipped from Cali, Colombia. Your order will ship 3-5 business days after it is placed. Please feel free to email us with any questions at contacto@ornamentaljoyeria.co

SHIPPING COST

All shipping costs are calculated automatically at checkout. Please refer to those rates for the most accurate shipping cost. Here are some guidelines:

To U.S. and its territories:
DHL Express: $23.00USD+ (dependent on country)

To Canada:
DHL Express: $23.00USD+ (dependent on country)

To South America:
DHL Express: $26.00USD+ (dependent on country)

To Central America:
DHL Express: $26.00USD+ (dependent on country)

To Western Europe & UK:
DHL Express: $30.00USD+ (dependent on country)

To the rest of Europe & Scandinavia:
DHL Express: $45.00USD+ (dependent on country)

To Eastern Asia:
DHL Express: $45.00USD+ (dependent on country)

To Asia and the rest of the world:
DHL Express: $50.00USD+ (dependent on country)

Processing Time
Please note that all orders typically ship one business day after they are placed. All orders placed on Friday, Saturday, Sunday or holidays are shipped on Monday or the next business day.

All international orders ship via DHL Express. This service typically takes 3-10 business days. Once it reaches the destination country it is processed locally through customs. The time frame of this process fluctuates and depends on each country and its rules and regulations.
Once the order leaves our facility, the delivery window is out of our control and should be closely monitored by the customer.

Shipment Tracking
Once the order is packed and ready to ship, our system will automatically send you an email with carrier and tracking number details. Please utilize this information to track the order yourself.

Duties & Taxes
Please note all international packages may be subject to duties and taxes. Customers are responsible for both and local customs website should be referenced for additional information.

Returns & Exchanges

WE’RE HERE TO MAKE IT RIGHT.
We doubt you won’t love it, but if something’s wrong with your order, let us make it right. Please review your order for accuracy immediately after you receive it.

Returns & Exchanges

WE’RE HERE TO MAKE IT RIGHT.
We doubt you won’t love it, but if something’s wrong with your order, let us make it right. Please review your order for accuracy immediately after you receive it.

Policy

Unused items purchased on www.ornamentaljewelry.com are eligible for return or exchange for 14 days after the customer receives the order. Please note that the date is determined by carrier delivery date confirmation. After the 14 day window, requests to return or exchange an item will be evaluated on a case basis. Customers are responsible for the cost of all returns or exchanges.

How to request a return or exchange?

Please make sure to contact us before you send any items for return or exchange. We will not process returns or exchanges without the appropriate documentation. This guarantees that your item is not misplaced or redirected back to you.

When you decide to return or exchange an item, email us to contacto@ornamentaljoyeria.co

Be sure to include your full name and your order number (you can find this information in the order confirmation email you received upon placing your order). Also, include a detailed explanation of what is wrong with the item. We will get back to you within 24-48 hours with next steps.

Care

Do not expose the jewel to lotions, creams, cosmetics, perfumes or water as they cause wear.

Avoid falls and bumps.

Store the jewels separately, preferably use the cloth bag provided by ORNAMENTAL.

Do not exercise with the jewel (Sweat generates wear).
Avoid wearing them at the pool or beach.
Clean using a soft cloth, thus maintaining its color and shine for longer.

Coupon Policies

Coupons are not accumulative. Only one (1) coupon is accepted per order and terms and conditions of the issuance of each coupon apply.

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